Briefing notes and reports are the main means for staff to communicate and coordinate with executives and elected officials. Their high volume requires that they be ...

Clear writing is critical for anybody at work today. Communications with clients, colleagues, authorities, and other professionals must accurately and precisely convey the required information. ...

To write persuasively is to move readers to action. This requires a strategic approach, particularly when you’re creating complex documents, such as formal proposals. Focusing ...

Nobody wants to take minutes or notes at a meeting but everyone wants to have them. Minutes serve a number of very useful functions. They ...

The disembodied world of e-communications is fraught with potential misunderstanding. It’s all too easy to thumb off a quick message on your smartphone that unwittingly offends ...