This month we’ve gathered together a list of past articles which include advice and tips for improving the relationships you have at work with colleagues, managers, subordinates and customers. Please pick and choose the topics that interest you.

I’m Right, You’re Wrong

Although we would rarely, if ever, make that bold statement out loud, we often act as if we believe our interpretation of a situation is the “correct” or only possible interpretation. This thinking pattern can lead to misunderstanding, frustration, conflict, and stress. Avoid conflict and get more collaboration.

Mistakes were Made (But Not by Me)

“True intuitive expertise is learned from prolonged experience with good feedback on mistakes.” – Daniel Kahneman

Here are some ways to get the most value out of your mistakes and those of the people you work and live with. Get the DO’s and DON’T’s.

Disputing Irrational Thoughts

That *** makes me so mad!! It feels as if ***’s behaviour instantaneously makes us angry, but really it is our own thinking that is making us that way. When we tell our subconscious, “*** should listen to me,” when clearly *** is not listening to you, your subconscious will get very angry or anxious because it believes exactly what you’re telling it. Learn how to listen to your thoughts, identify when they’re becoming irrational, and figure out a rational dispute.

Three Levels of Listening

Active listening will improve respect, trust, and rapport with your boss, your co-workers, your clients, and most importantly, with your family and friends. If you really want someone to listen fully to you, then practice Active Listening with them first. You will be amazed at their response. Open your magnificent mind to listening.

The Alternative to Worry and Anger

We have three choices when our emotions interfere with our ability to concentrate on our work. We can express our fear or anger, which usually is not appropriate in the workplace. We can suppress it, which often doesn’t work or takes so much of our attention that it interferes with our work anyway. Or we can reconsider and change our thinking. Show your resilience to irritants at work.